Everything you need to deliver excellent Customer Services
Take the headache out of quality assurance monitoring and customer analytics. We help you effortlessly manage your quality assurance process, coach call center agents, and retain customers. Speakly is the first AI-powered customer services software that supports Arabic and English communications.
Benefits of speakly in the call center
Save Money and time
Clear communication is strongly linked to high productivity. Effective interactions directly influence the behaviour and performance of your team members. Grow your revenue by training, tracking and improving your teams’ verbal communication. Save time by shortening the QA monitoring cycle and save money via labour costs.
Improve Customer Satisfaction
Brand loyalty is a rare commodity these days. Buying decisions are influenced by factors beyond the actual products or services a business offers. Give your team the tools to close the communication gap and meet your customer expectations.
Develop And Retain Talent
Influential communication culture improves your overall company culture and employee retention. Empower your employees to make data-driven communication decisions. Give your agents an analytics platform that offers insights and coaching suggestions to develop strong verbal communication skills.
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Scanning all the call volume
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This is not feasible with the traditional method. Traditionally, QA specialists monitor and analyze approximately 2-5% of calls.
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REDUCTION IN QA TIME
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The fewer time supervisors spend listening to calls, the more time they spend coaching agents.
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Gain of customer insight
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Analyze customer behaviour data to pinpoint opportunities for improvement in your customer support and reduce churn.
Verbal Communication
Unlock the power of the most used form of communication
Enhance verbal interactions at your customer service call center with Speakly’s AI-fueled analytics and dashboard. Teams across your company can quickly learn more about their oral communication data.
- Volume
- Clarity
- Pace
- Monotone check
- Pause
- Filler words
- Dominant sentiment
